Passengers positive about Turbostars

Passengers using Porterbrook’s Turbostar trains in the Midlands say that the trains are “modern and spacious”, according to new research by the independent watchdog Transport Focus.

Porterbrook asked Transport Focus to find out from a range of rail customers what their views are on the interiors of the fleet, and what they would like to change, if anything.

Transport Focus asked about seating, interior decor, flooring, lighting, ventilation, toilets, dedicated space for bikes, wheelchairs, buggies and luggage, information, security and charging points.

Passengers were generally positive about the trains, and asked that any refurbishment build on what was already there when making any improvements.

Publishing the research, Transport Focus said that “Covid has reset passenger expectations on cleaning and passengers would value an increased focus on hygiene. Respondents also said that any potential refurbishment plans should consider the cleanliness of seats, and the operation of toilet doors.

“More control over lighting and ventilation is valued – potentially by having controls for these overhead. Passengers also want to be able to store luggage close to them and would like more space for this above seats.”

Download the report Turbostar trains interiors: what passengers want here